Shipping & Returns
The short version first. The full policy is below.
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Shipping
In-stock orders ship from our North Carolina warehouse in 1–2 business days.
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Pre-orders
Pre-order items show their ship date on the product page, in your cart and on your order confirmation.
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30-day returns
- Return within 30 days of purchase
- Indoor testing only
- New, resalable condition with the original packaging
- A restocking fee may apply if the item needs servicing
- Original shipping charges are not refunded
- We usually offer an exchange first
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What can't be returned
- Open box items
- Final sale items
- Customized items
- Items from special promotions
Questions? Email connect@stroleecarts.com.
Full policy
Shipping
In-stock orders ship from our North Carolina warehouse in 1 to 2 business days. Pre-order items show their ship date on the product page, in your cart and on your order confirmation. To check the status of your order, sign in with the account details you used at checkout, or email us and we'll look it up.
Returns
You have 30 days from purchase to send it back. Please try it indoors only and keep the original packaging, so it's in new, resalable condition. If an item needs servicing when it comes back, a small restocking fee may apply, and in most cases we'll offer an exchange first. Open box and final sale items can't be returned.
Questions? Email connect@stroleecarts.com.