Frequently asked questions
Short answers to the questions we hear most. Still stuck? We're happy to help.
Fit and size
How much does each cart weigh?
The Stability Shopper weighs 13 lb. The Beach & Street Cart weighs 17 lb.
Will the Stability Shopper fit in my car?
It folds to 23 in W × 9 in D × 25.5 in H. Measure your trunk or back seat to be sure.
How tall is the handle?
The Stability Shopper handle sits 38.5 in from the ground. The Beach & Street Cart handle sits 40 in from the ground.
How much can the Beach & Street Cart carry?
Up to 100 lb.
Is the Stability Shopper a walker?
No. It's a personal shopping cart with walker-like stability, so you have something steady to hold while you carry whatever your day needs. It isn't a medical device and isn't meant to replace one.
Will it look like medical equipment?
No. The Stability Shopper looks like a premium personal shopping cart, with a mesh bag, a lower basket and a cup holder. It gives you support without the clinical look of traditional mobility equipment.
How much can the Stability Shopper carry?
The shopping bag holds up to 55 lb and the lower basket up to 20 lb.
How big is the Pet Bassinet?
The v3 Pet Bassinet is 22 in long, 12 in wide and 12 in deep, for pets up to 50 lb.
Where can I take it?
Pretty much anywhere you'd walk: the store, the farmers market, the park, the pool, the beach (add Beach Wheels), the hallway to the laundry room, and on trips. It's 13 lb and folds flat, so it rides along in the trunk.
Assembly
Do I need tools?
No. Setup is tool-free. The Stability Shopper goes together in under a minute.
Where are the setup videos?
Our how-to page has step-by-step videos for each cart and for accessories.
Compatibility
Which Stability Shopper do I have?
The Stability Shopper V2 has a black frame. The original Stability Shopper has a silver frame.
Which wheels fit my cart?
Wheels marked v2 are made for the Stability Shopper V2, the one with the black frame, where all four wheels come off. On the original silver-frame Stability Shopper only the front wheels swap out. Every accessory page has a Fits line. If you're unsure which wheels match your cart, contact us before you order.
Does the Pet Bassinet fit my cart?
The Pet Bassinet v3 fits the Stability Shopper, the Original Personal Shopper and the original Pet Stroller.
Which car seats work with the adapters?
The car seat adapters are made for the Stability Shopper and come in two versions: one for Chicco and Graco seats, and one for Nuna, Maxi-Cosi, Cybex, Britax and Clek seats. If you're unsure about your seat, contact us before you order.
Shipping and pre-orders
When will my order ship?
In-stock orders ship from our North Carolina warehouse in 1–2 business days.
How do pre-orders work?
A pre-order reserves yours today, and it ships on the date shown. You'll see that date on the product page, in your cart and on your order confirmation.
How do I check my order?
Sign in to your account with the details you used at checkout to see your order status. Can't find it? Contact us and we'll look it up.
Returns
What is the return policy?
You have 30 days from purchase. Try it indoors only, keep the original packaging, and make sure it's in new, resalable condition. A restocking fee may apply if the item needs servicing, and we usually offer an exchange first. Open box and final sale items can't be returned. Read the full policy.
Can I return an open box item?
No. Open box and final sale items can't be returned.
How do I start a return?
Email connect@stroleecarts.com and we'll take care of you.
Warranty
What does the warranty cover?
Every Strolee comes with our 2-year Strolee Solves It warranty. If something breaks because of a design or manufacturing defect, we fix it at no charge.
How do I make a warranty claim?
Contact our team and we'll take it from there.
Payments
Can I pay over time?
Yes. Pay over time with Shop Pay at checkout.
Can I use HSA or FSA funds?
You may be able to. After you check out with your regular card, our partner Burst connects you with a licensed clinician who decides whether a Letter of Medical Necessity is appropriate. If one is issued, Burst files the claim with your plan. Eligibility is not guaranteed and your plan administrator makes the final decision. How it works.
Do you sell gift cards?
Yes. Strolee gift cards come in $50 and $100.
Do you offer a military discount?
Yes, verified through GovX ID. See the military discount page.